Amazon Kitchen:

Shoppable Discovery

Redesigned Kitchen storefront, driving 25%+ CTR growth with no ad spend

Content-First: +25% CTR

At first, kitchen shoppers weren't converting well, and premium brands avoided the platform as too low-end.

Executive stakeholders aimed to reverse that: engage shoppers and bring these brands on as sponsors.

I led a strategic shift from product listings to inspiration-led, shoppable content, driven by video content.

Net result: +25% CTR. See the full story below.

At first, kitchen shoppers weren't converting well, and premium brands avoided the platform as too low-end.

Executive stakeholders aimed to reverse that: engage shoppers and bring these brands on as sponsors.

I led a strategic shift from product listings to inspiration-led, shoppable content, driven by video content.

Net result: +25% CTR. See the full story below.

Role: Product Design Lead, owning the process end-to-end and leading a cross-functional team of 14 across Product, Merchandising, Engineering, and Amazon Creative Services, guiding 2 designers, a videographer, photographer, writer, data analyst, and producer.

Before

Before

After

After

Transformation

Users faced a non-responsive, outdated catalog-like flow. We redesigned it into a premium destination.

Research & Insights: +$12/Viewer

Customers who watched videos spent $12 more on average, one of several insights that guided our cross-functional content strategy, validated by A/B testing and guided by my ProductX Framework.

Customers who watched videos spent $12 more on average, one of several insights that guided a cross-functional team through content strategy, validated by two rounds of A/B testing and shaped by my ProductX Framework.

My ProductX Framework

My ProductX Framework

Research and Insights findings shaped Strategy, which moved into Design and Prototype, Validated through A/B testing.

Strategy: Narrative, Discover, and Shop

Merchandising, data, and creative teams each brought different priorities and perspectives. I unified their input into one executable content strategy, staying hands-on with the design: rich photography and step-by-step recipe videos linking directly to featured products, that elevated the shopping experience and deepened engagement.

Content Positioning

Our tagline, “For the love of food” reflects joyful cooking and a lifestyle with quality products.

”At Amazon Kitchen, the kitchen is more than a room. It’s a space for creativity, quality, and connection.”

Our tagline, “For the love of food” reflects joyful cooking and a lifestyle with quality products. ”At Amazon Kitchen, the kitchen is more than a room. It’s a space for creativity, quality, and connection.”

Design: Visual System

Design: Visual System

Amazon's global design system set the foundation. I developed a Kitchen-specific visual system, adapted to its needs, built on soft natural light, fresh styling, and a clean UI, unified across photography, video, and interface.

Amazon's global design system set the foundation. I developed a Kitchen-specific visual system, adapted to its needs, built on soft natural light, fresh styling, and a clean UI, unified across photography, video, and interface. Core system elements: type, color, icons, and photo style.

Core system elements: type, color, icons, and photo style.

Prototype & Validate: 12% to 25%+ Lift

We ran A/B tests: Version 1 against the live site, then Version 2 built and tested the same way, video placement was central to both.

We tested V1 against the live site, then built and tested V2 the same way.

Version 1

Version 1: 12% Lift

Version 1: 12% Lift

We bet on a bigger hero and a stacked video carousel to drive engagement, but it underperformed expectations.

We bet on a bigger hero and a stacked video carousel to drive engagement, but it underperformed expectations.

Version 2

Version 2: 25%+ Lift, Winner

Version 2: 25%+ Lift, Winner

Based on V1's metrics, I split shopping and editorial content, added section titles, moved more content up front, and designated sponsor placements, driving strong ROI interest.

Based on V1's metrics, I split shopping and editorial content, added section titles, moved more content up front, and designated sponsor placements, driving strong ROI interest.

Research Participant

Research Participant

“I don’t have to think about what I need anymore. This store gets my style, I just watch the recipe and add everything to my cart as I go.”

“I don’t have to think about what I need anymore. This store gets my style, I just watch the recipe and add everything to my cart as I go.”

Emma · Young Professional · 23yo

Emma · Young Professional · 23yo

Raising the Bar: +10% Sales

A 25%+ CTR and 10%+ sales growth, a meaningful gain at Amazon's scale of 300M+ customers across 30+ categories, immediately brought premium brands like KitchenAid and Cuisinart on board to sponsor the page.

It was the first category to land these sponsorships with a video-led content strategy, rolling out the new content system org-wide and setting the model other categories followed for content-driven discovery and brand partnerships.

What I'd Do Differently

The original work optimized one shoppable content experience for everyone, and it was a success. Today, I'd use machine learning to understand shopper behavior at a deeper level, building specific customer profiles from signals like browsing patterns and purchase history to surface the product categories, styles, and colors each shopper actually favors. Generative AI would then create the copy, imagery, and layout for those selected products, tailored to each profile, rather than relying on a fixed set of pre-made content. My role shifts from picking the "best" static design to defining which customer signals the system should respond to, and setting the taste and guardrails so every personalized version still feels on-brand.